At ed98, we believe gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our platform is built with tools and policies that put Malaysian players firmly in control of their gambling activity at all times.
Responsible gambling is not a tick-box exercise for us. It is woven into how ed98 operates. Every player on our platform — whether you are placing a casual RM10 bet on Liga Super Malaysia or running a full match-day parlay on the EPL — deserves an environment that is fair, transparent, and safe.
ed98 enforces a minimum age of 21 for all registered players. Every account must complete KYC verification with a valid MyKad or passport before any deposits or withdrawals are processed. We do not permit underage gambling under any circumstances.
Players can set daily, weekly, or monthly deposit caps in MYR directly from their Account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of 48 to 72 hours, giving you time to reconsider.
If you feel you need a break, our self-exclusion tool lets you temporarily suspend or permanently close your ed98 account. Exclusions of 30 days, 90 days, 180 days, 1 year, or permanent closure are available. We honour all exclusion requests promptly — typically within one hour.
You can set a maximum session duration for your play. Once your limit is reached, you will receive a notification and be automatically logged out. This helps prevent long uninterrupted gambling sessions that can cloud judgment over time.
Beyond deposit caps, ed98 allows players to set a maximum loss threshold per day, week, or month. When your losses reach the threshold you have defined, betting is suspended for that period. This is one of the most effective tools for keeping gambling within a budget.
ed98 can send you periodic on-screen reminders showing how long you have been playing and your net win or loss during the current session. Reality checks are a simple but powerful way to stay aware of your gambling activity without interrupting your experience.
Malaysian law and ed98's own licensing conditions require that all players be at least 21 years of age. This is a firm rule with no exceptions. We verify every player's identity and age during the KYC process before any real-money play is permitted.
If you are a parent or guardian, we strongly encourage you to use parental control software to prevent minors from accessing gambling websites. If you suspect that someone under 21 has registered on ed98, please contact our support team immediately via Live Chat so we can investigate and take action.
Our systems are designed to flag unusual account behaviour that may suggest underage use. Any account found to have been registered by someone below the minimum age will be closed immediately and any remaining balance returned via the original payment method.
All tools described below are available free of charge to every registered ed98 player. You do not need to explain your reasons for using them — they are yours to use whenever you choose. Contact our 24/7 Live Chat team if you need assistance activating any of these tools.
Cap the total amount you can deposit into your ed98 account over any chosen period. Helps you keep gambling spend within your personal budget.
Define the maximum amount you are comfortable losing in a day, week, or month. Play is automatically paused when your limit is reached for that period.
Sometimes you just need a short pause. A cooling-off period temporarily suspends your account for 24 hours, 7 days, or 30 days without permanent closure.
For players who feel gambling is causing genuine harm. Self-exclusion locks your account for a set period or permanently, with no option to reopen during the exclusion window.
To activate any of these tools, log in to your ed98 account and navigate to Account Settings > Responsible Gambling, or contact our support team via Live Chat 24/7.
Problem gambling can affect anyone, regardless of how long you have been playing or how much you typically wager. Recognising the warning signs early is the single most effective way to protect yourself and the people around you.
Spending more money on gambling than you can comfortably afford to lose
Chasing losses — continuing to bet in an attempt to win back money already lost
Gambling with money intended for rent, bills, food, or other essential expenses
Feeling anxious, irritable, or distressed when unable to gamble
Lying to family members or friends about how much you gamble or how much you have lost
Neglecting work, studies, or personal relationships because of gambling
Borrowing money or selling possessions to fund gambling sessions
Feeling that gambling is the only way to escape stress, boredom, or personal problems
Making increasingly larger bets to experience the same level of excitement
Failed attempts to cut back or stop gambling even when you want to
Thinking about gambling constantly — planning the next session or ways to get more money
Feeling guilt or shame after gambling but returning to the platform soon after
This brief self-assessment is adapted from internationally recognised responsible gambling screening tools. Be honest with yourself — these questions are for your benefit only and your answers are not recorded by ed98.
You do not have to face gambling-related difficulties alone. The following organisations provide free, confidential support to individuals and families affected by problem gambling. All contact details below are for informational purposes — please contact these services directly for assistance.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Provides counselling and referral services for individuals experiencing personal crises, including gambling-related distress.
Befrienders Kuala Lumpur offers confidential, non-judgmental emotional support for anyone in distress. Their trained volunteers are available to talk to you about gambling-related stress, anxiety, financial worry, or any personal difficulty.
GamCare is one of the leading international providers of information, advice, and support for anyone affected by gambling-related harm. Their resources are available online and include a free helpline, chat service, and forum.
Gamblers Anonymous is a fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem with compulsive gambling. Meetings are available online and in-person internationally.
Beyond external resources, our own support team is available 24 hours a day, 7 days a week to help you activate responsible gambling tools, answer questions about your account, or connect you with appropriate external support services. Our agents are trained to handle sensitive conversations with care and without judgment.
Reach us via Live Chat on the ed98 platform — average response time is 3 to 5 minutes. You can also email us at [email protected] with the subject line "Responsible Gambling Request" for a response within one business day.
ed98 is built for players who want real entertainment — live football, sports betting, casino games — with the confidence that our platform has their back. Set your limits, know your boundaries, and enjoy the experience responsibly. For players aged 21 and above only.